Return Authorization & Shipping Fee
Fill out this form, click submit, and successfully purchase your warranty return shipping fee on the following page. This fee is simply to cover the cost of shipping on the replacement item. The $10 is for shipping in the lower 48 United States only. Dowco may contact you for additional shipping charges for shipments outside of the lower 48 United States. Please reference your Order Number on the outside of your return package. Your order number and the next steps of our warranty process will also be sent to your email.
Pack It Up
Covers: Please send the original sewn in tag (no photocopies) which can be found on the bottom front of the cover, a piece of the defective portion of the cover roughly 12″ in size and the original sales receipt or photocopy (if you have it, but it’s alright if you do not have it) to the address below. Removal of the piece of the cover will leave a hole in your cover, duct tape can be used as a temporary fix. Most customers agree that this is a better alternative to requiring the entire cover be shipped back.
For all other returns, ship back the entire product plus the original sales receipt or photocopy.
Send It Off
Mail your package back to us within 30 days with your Order Number visible on the outside of package. Your Order Number will be on the Thank You page after you pay the $10 on the next page. Customers outside of the lower 48 United States may be contacted for additional shipping charges. If you decide not to pay the additional shipping charges, we will refund your $10. In addition, you will receive an Order Confirmation email with the Order Number
Any packages returned without an Order Number or after the 30 day allowance period will be discarded.
Leave The Rest To Us
Upon receipt of your return, Dowco will process your warranty and supply you with a replacement product if warranted. Please allow up to two weeks to receive your replacement product.
Scooter Cover Warranties
If you are submitting for warranty on a scooter cover, please use the updated item numbers: