Need to return a product? We’re happy to help!
If you decide you are not happy with the Dowco Powersports product you received, you may return it within 30 days of delivery. The item should be new and unused. We will issue a full refund to your original payment method. We do not charge a restock fee. Please be advised we cannot exchange items that were received as a gift, our return/exchange policy applies to the original purchaser of the item.
Exchanges:
We cannot issue exchanges, we must issue a refund and a new order will need to be placed for the correct item. If you ordered an item within the last 30 days and it does not fit/work and you want a different color or size, please proceed with following steps 1-4 below. We will issue you a refund to your original payment method and at that time you will be able to place an order for the correct size/color product. It is up to you if you wish to re-order the appropriate product through the website before refund is received.
Step One
Fill out our return request form.
Step Two
Once we approve your request, our Dowco Powersports Customer Success team will email you back with a return authorization (RA) number.
Please note that our team does not work weekends or holidays — please be patient!
Step Three
After you have received your RA number and email authorization, please ship the product back to us using this format for your destination address:
Dowco Powersports
ATTN: Returns (RA# XXXX)
1434 South 59th Street
Manitowoc, WI 54220
Use the carrier of your choice to return your order to us. We recommend shipping with a method which includes tracking and insurance for your return shipment.
Step Four
Once your return is received it will need to go through inspection just to be sure there is no damage to the item. Once inspection is complete your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
Return Policies
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- You are responsible for all shipping costs associated with getting your order back to our Manitowoc warehouse.
- Dowco Powersports is not responsible for packages lost during return shipment. We strongly recommend shipping your product back using a tracking number. Please retain your return tracking information.
- All shipments must be made prepaid; packages shipped COD will be rejected.
- Any refused, undelivered, or abandoned package will be subject to a $10 service fee.
- Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Need help?
Contact us at support@dowcopowersports.com for questions related to refunds and returns.