Shipments to the Contiguous 48 US States
We understand that when you make an order, you want your gear as quickly as possible and we will do our best to make that happen! The following guidelines apply to most orders in which we have stock on hand.
- Orders received Monday through Thursday before 10:00 am CST will ship same day.
- Orders received Monday through Wednesday after 10:00 am CST will ship next day.
- Orders received Thursday after 10:00 am CST will ship the following Monday.
- We do not ship on Saturdays, Sundays, or holidays.
A shipping confirmation email (with tracking numbers) will typically be sent within 24 hours of an item shipping. For example, if you place an order Monday night and it ships out Tuesday morning, you will receive your tracking information either Tuesday evening or Wednesday morning.
Shipping Changes
Shipping changes after the order is shipped, such as intercepts or address change may be subject to a $10 service fee per shipment (this is simply passing along the fee billed to us by the carrier to make the change when in-transit).
Order Cancellation
See our Return Policy for details on order modifications / cancellations.
APO
Orders shipping to an APO address qualify for our Free Shipping promotion and will be fulfilled from our Manitowoc, WI manufacturing facility. APO orders will be shipped via USPS Priority Military Mail, please allow an additional 1-5 business days to process your order.
International Orders
At this time, we do not process international orders. We recommend ordering our products from a dealer or distributor in your region. Note: we do process warranty returns internationally.
See our Warranty Returns page for details.
Damaged Goods
If an item arrives visibly damaged, please contact Dowco Customer Service immediately. Claims are handled through the shipping carrier, but Dowco will assist the customer with these claims to the best of its ability.
Returns / Exchanges
Customer is responsible for all back and forth shipping and brokerage charges for returns or exchanges.
Warranty
- For warranty claims please visit our Warranty Returns page. While Dowco Powersports will assist international customers with warranty claims, items may need to be shipped to the U.S. for inspection or repair. The customer will be responsible for these additional back and forth shipping charges.
- We do ship replacement items for warranty exchanges internationally. However, any import duties, taxes or brokerage fees are the sole responsibility of the receiving customer. Packing slips for International Shipments cannot be marked as a “gift” or with altered prices.